Frequently Asked Questions

We accept credit cards and ACH payments for both guest stays and homeowner invoices.

Check-in and check-out times vary by home. You'll find them in the rental information on each home's listing.

As soon as you book, you're added to a text thread with our concierge team. Use it before and during your stay for anything you need.

Our guest experience coordinator can help with any trip enhancements. Reach them through your text thread or by emailing info@kportconcierge.com.

Yes. Once you've stayed with us, you're an honorary guest. Honorary guests get right of first refusal on dates for the season, with a week to book before we open to the public.

Every home has shampoo, conditioner and body wash from Public Goods. Other home goods are stocked too, but they vary by home, so check the rental information on each listing for details.

It depends on the town. Homes in Kennebunk come with beach passes. Please leave them where you found them in the home when you check out. Kennebunkport and Biddeford don't allow homeowners to buy transferable beach passes, so guests buy their own parking permits. See the town pages for details: Kennebunkport beach parking and Biddeford beach parking.